| Introduction
1. This Privacy Policy is Gel Group official
online privacy policy and it applies to all personal information
collected by Gel Group. In this policy we explain how and
why we collect your personal information, how we use it, and
what controls you have over our use of it.
2. Gel Group is committed to complying
with Commonwealth legislation governing privacy of personal
information by businesses and to protecting and safeguarding
your privacy when you deal with us.
Collection of information
3. Some information provided to us by clients,
customers, contractors and other third parties might be considered
private or personal. Without these details we would not be
able to carry on our business and provide our services to
you. We will only collect such personal information if it
is necessary for one of our functions or activities.
4. In particular, personal information is
collected from people in the following situations by Gel Group:
If you contact Gel Group, we may keep a record of that
correspondence.
When you submit your e-mail address to our web site mailing
list.
5. At or before the time the personal information
is collected by us we will take reasonable steps to ensure that
you are made aware of who we are, the fact that you are able
to gain access to the information held about you, the purpose
of the collection, the type(s) of organisations to which we
usually disclose the information collected about you, any laws
requiring the collection of the information and the main consequences
for you if all or part of the information is not collected.
Use of information collected and disclosure of personal information
to others
6. We may use or disclose personal information held
about an individual for the primary purpose for which it is
collected (eg. provision of our services, including administration
of our services, notification to you about changes to our services,
record-keeping following termination of our services to you
and technical maintenance). We may also use such information
for a purpose related to the primary purpose of collection and
where it would reasonably be expected by you that we would use
the information in such a way. This information is only disclosed
to persons outside our business in the circumstances set out
in this policy or as otherwise notified to you at the time of
collection of the information.
7. In addition we are permitted to use or disclose
personal information held about you:
Where you have consented to the use or disclosure;
Where we reasonably believe that the use or disclosure is
necessary to lessen or prevent a serious, immediate threat
to someone's health or safety or the public's health or safety;
Where we reasonably suspect that unlawful activity has been,
is being or may be engaged in and the use or disclosure is
a necessary part of our investigation or in reporting the
matter to the relevant authorities;
Where such use or disclosure is required under or authorised
by law (for example, to comply with a subpoena, a warrant
or other order of a court or legal process);
Where we reasonably believe that the use or disclosure is
reasonably necessary for prevention, investigation, prosecution
and punishment of crimes or wrongdoings or the preparation
for, conduct of, proceedings before any court or tribunal
or the implementation of the orders of a court or tribunal
by or on behalf of an enforcement body.
Links
8. Our web site may contain links to other web sites
and those third party web sites may collect personal information
about you. We are not responsible for the privacy practices
of other businesses or the content of web sites that are linked
to our web site. Gel Group encourages users to be aware when
they leave the site and to read the privacy statements of each
and every web site that collects personally identifiable information.
Security and storage
9. Gel Group places a great importance on the security
of all information associated with our customers, clients and
contractors. We have security measures in place to attempt to
protect against the loss, misuse and alteration of personal
information under our control.
10. Personal information is de-identified or destroyed
securely when no longer required by us.
11. Gel Group retains the information you provide
to us including possibly your contact and credit card details
to enable us to verify transactions and customer details and
to retain adequate records for legal and accounting purposes.
This information is held on secure servers in controlled facilities.
12. Information stored within our computer systems
can only be accessed by those entrusted with authority and computer
network password sanctions.
13. No data transmission over the Internet can be guaranteed
to be 100 per cent secure. As a result, while we strive to protect
user's personal information, Gel Group cannot ensure or warrant
the security of any information transmitted to it or from its
online products or services, and users do so at their own risk.
Once Gel Group receives your transmission, it makes every
effort to ensure its security on its systems.
14. Ultimately, you are solely responsible for keeping
your passwords and/or account information secret. You should
be careful and responsible whenever you are online.
Access to and correction of personal information
15. Gel Group is committed to maintaining accurate,
timely, relevant and appropriate information about our customers,
clients and web-site users.
16. So long as your request for your personal information
is in accordance with the National Privacy Principles, then
we will give you access to that information.
17. Inaccurate information will be corrected upon receiving
advice to this effect from you. To ensure confidentiality, details
of your personal information will be passed on to you only if
we are satisfied that the information relates to you.
18. If we refuse to provide you with access or correct
the personal information held about you by us, then we will
provide reasons for such refusal.
Complaints
19. If you have a complaint about our Privacy Policy
or the collection, use or safe disposal or destruction of your
personal information, your complaint should be directed in the
first instance to us at E-mail: info@gelgroup.com.au
20. We will investigate your complaint and attempt
to resolve any breach that might have occurred in relation to
the collection, use or destruction of personal information held
by us about you in accordance with the Commonwealth Privacy
legislation. If you are not satisfied with the outcome of this
procedure then you may request that an independent person (usually
the Commonwealth Privacy Officer) investigate your complaint.
Transfer of information overseas
21. Pursuant to the National Privacy Principles we
may transfer personal information we have collected about you
to someone other than you in a foreign country only if such
transfer is permitted by the National Privacy Principles.
Cookies
22. Gel Group collects information from the site
using "IP files".
23. When you visit the Gel Group site to read, browse
or download information, our system will record/log your IP
address (the address which identifies your computer on the internet
and which is automatically recognised by our web server), date
and time of your visit to our site, the pages viewed and any
information downloaded. This information will only be used for
the purpose of site analysis and to help us offer you improved
online service. We may automatically collect non-personal information
about you such as the type of Internet browsers you use or the
site from which you linked to our Web Sites. You cannot be identified
from this information and it is only used to assist us in providing
an effective service on our Web Sites.
Changes to Privacy Policy
24. If Gel Group decides to change its Privacy Policy,
it will post changes on this Privacy Policy page so that users
are always aware of what information is collected, how it is
used and the way in which information may be disclosed. As a
result, please remember to refer back to this Privacy Policy
regularly to review any amendments.
Contacting us
25. If you require further information regarding our
Privacy Policy, please contact us at the following address:
E-mail: info@gelgroup.com.au
26. Should you wish to read more information on privacy
legislation or the National Privacy Principles we recommend
that you visit the Federal Privacy Commissioner's website at
www.privacy.gov.au.
Acceptance
27. You accept that your use of this site includes
your acceptance of this Privacy Policy and the Terms of Use.
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